Queensland XR Hub Privacy Policy

Last Updated: 10 July 2026

 

1. We respect your privacy

i. Queensland XR Hub (“we”, “our”, “us”) respects your right to privacy and is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

ii. This policy sets out how we collect, use, disclose, store and protect your personal information when you visit our website, use our services, register for events, communicate with us, or otherwise interact with us. The purpose of this policy is to clearly inform you about our data handling practices.

iii. Under the Privacy Act, “personal information” is defined as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

 

2. Collection of personal information

      i. Queensland XR Hub collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you.

      ii. You may provide personal information such as your name, organisation, job title, phone number, email address and postal address to enable us to communicate with you and provide our services.

      iii. If you apply for or maintain a membership, we may also collect additional information relevant to your membership profile, including your company or organisation name, professional role or position, business location, areas of expertise, portfolio information (such as projects, products, services, capabilities or areas of interest), industry sectors, and other information you choose to include in your member profile or directory listing.

      iv. We may collect additional information in other circumstances, including when you provide feedback, contact us through our website or other communication channels, respond to surveys, register for an account, attend an event, subscribe to communications, respond to a request for tender, or otherwise interact with us.

      v. Additionally, we may collect any other information you voluntarily provide while interacting with us.

      vi. We also collect certain technical information automatically when you use our website, including your IP address, browser and device information, cookies and similar technologies, and general website usage and analytics data. For information about Cookies we use, please see our separate Cookie Policy here.

      vii. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

       

      3. Photography and Recordings

      i. We may photograph, film or record events, workshops, meetings and other activities organised by us. These recordings may capture attendees, presenters and participants.

      ii. We may use photographs, video and audio recordings for purposes including documenting our activities, reporting to stakeholders and funding bodies, and promoting our organisation, programs, events and services through our website, social media, publications and other communications.

      iii. Where practical, attendees will be notified if photography or recording is taking place. If you do not wish to appear in photographs or recordings, please advise event staff, and we will make reasonable efforts to accommodate your request where practicable.

       

      4. Use of your personal information

      i. Queensland XR Hub may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

      ii. As part of our funding arrangements, we may collect and report aggregated or general information to meet reporting and accountability requirements associated with Queensland Government funding and other funding or partnership agreements.

      iii. Where permitted by law, we may send you information about our services, events, products or other updates that may be of interest.

      You may opt out of receiving marketing communications at any time by:

      • clicking the unsubscribe link in our emails; or
      • contacting us via privacy@qldxrhub.com

      For information on Australian spam law requirements, please refer to the Australian Communications and Media Authority: https://www.acma.gov.au/spam-and-telemarketing

      iv. Queensland XR Hub may contact you by a variety or means including, but not limited to, email, sms or telephone.

       

      5. Disclosure of your personal information

      i. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

      ii. We may disclose your data with Queensland and Australian Government agencies where reasonably necessary to administer our programs, comply with funding, reporting or legal obligations, or as otherwise required or authorised by law.

      iii. We may disclose your data if we are involved in a merger, acquisition or asset sale. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

      iv. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

       

      6. Data Storage and Transfer

      i. Depending on your location, data may be transferred to, and maintained on, computers, servers or other records located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

      i. Data collected, including back-ups, may be stored in the following locations:

      • In Australia (in physical and electronic formats)
      • Using third-party, cloud-storage services

      iii. While we store and host data primarily within Australia, some of our third-party service providers (such as Google Analytics and Google reCAPTCHA) process and store information internationally. Consequently, your information is likely to be disclosed to recipients located overseas, primarily in the United States.

      iv. Where personal information is disclosed overseas, we take reasonable steps to ensure it receives appropriate protection consistent with Australian privacy law.

       

      7. Security of your personal information

      i. Queensland XR Hub is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

      ii. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

       

      8. Data Retention

      i. We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

      ii. As part of our role in supporting the Queensland XR ecosystem, we may retain certain information for longer periods where it assists us in measuring the impact of our programs, improving our services, and providing aggregated reporting and industry insights to government funding bodies and other stakeholders. Where information is retained for these purposes, we will take reasonable steps to protect it and, where appropriate, use de-identified or aggregated information.

      iii. You may request that your personal information be corrected, de-identified or deleted in accordance with your privacy rights. We will consider all such requests in accordance with applicable privacy laws.

      Please note that:

      • some personal information may need to be retained for a period required by applicable Australian laws, regulations, contractual obligations or limitation periods for legal claims, including periods of up to seven (7) years in certain circumstances;
      • where permitted by law, we may choose to de-identify personal information rather than delete it where this enables us to preserve valuable historical or industry trend information without identifying individuals;
      • we may archive information for secure long-term storage where it is no longer required for active operational use but may be needed for historical, legal, research or reporting purposes; and
        retention periods for cookies and similar technologies are described separately in our Cookie Policy, where applicable.

      iv. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

       

      9. Third-Parties

      i. We may employ third party companies and individuals to facilitate our Services (“Service Providers”). Below are the categories for these parties and what data they may need. We provide the data under terms of confidence in collaboration. We do not sell any data to third-parties.

      ii. Information Technology, Website and Digital Agencies

      • These third-parties help us administer our computing and website systems.
      • These parties may have access to your data in order to perform maintenance and/or repair of our systems, and when conducting security audits to ensure your data is securely held.

      iii. To clarify, these third-parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

       

      10. Google Analytics

      i. We use Google Analytics to monitor and analyse the use of the Service. While Google Analytics is a third-party Service Provider, the information lies within our Service domain and linked to our Service.

      ii. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service.  This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

      iii. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on.  The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits and activity.

      iv. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en.

       

      11. Google reCAPTCHA

      i. We use Google reCAPTCHA v3 on our site to prevent spam, automated abuse, and “bots” from submitting information or interacting maliciously with our systems.

      ii. Google reCAPTCHA v3 runs invisibly in the background and analyses your interactions and behavior on our website to generate a risk score that helps us determine whether an action originates from a human user or an automated script.

      iii. To perform this verification, the reCAPTCHA API collects hardware and software information, such as device, browser, and application data, and transmits it to Google for analysis. This data is utilised by Google strictly for security purposes and to improve the reCAPTCHA service; it is not used for personalised advertising.

      iv. Google’s privacy policy and terms of use for Google reCAPTCHA are available on their Google Privacy & Terms web pages: https://policies.google.com/privacy?hl=en and https://policies.google.com/terms?hl=en.

       

      12. Links to external websites

      i. Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site.  We strongly advise you to review the Privacy Policy of every site you visit.

      ii. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

       

      13. Access to your personal information

      i. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). We do not charge any fees for making an access request. However, we reserve the right to charge a reasonable administrative fee to cover the actual costs of preparing and providing the information to you.

      ii. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at privacy@qldxrhub.com. We reserve the right to refuse to provide you with access to your information in certain circumstances set out in the Privacy Act.

       

      14. Complaints about privacy

      i. If you have any complaints about our privacy practices, please send the details of your complaint to privacy@qldxrhub.com. We take complaints seriously and will respond within 30 days of receiving written notice of your complaint. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner.

       

      15. Changes to Privacy Policy

      i. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board.

       

      16. Contact Us

      i. If you have any questions about this Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us.

      QUEENSLAND XR HUB Pty Ltd ACN 644 478 062
      Attention: Privacy Officer
      privacy@qldxrhub.com